We hope you enjoy your jewellery, but if for any reason you are not completely satisfied with your purchase, we are here to help.

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Returns
You may return items within 14 days of receiving your order. To be eligible for return, items must:

• Be unworn and in original condition

• Be sealed in the original packaging (including jewellery box and bag)

• Be accompanied by the receipt or proof of purchase

Please note: return shipping costs will not be reimbursed by Avery Ave unless the item is defective or incorrect.

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How to return?

1. Please email our customer service team at hello@averyave.com with your order number and the reason for the return.

2. We will provide you with clear instructions for returning the item.

3. Once we have received and inspected your item, we will notify you of the approval status.

4. Approved refunds will be processed within 7 working days via your original payment method.

Damaged or incorrect items

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If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery and include photographs. We will resolve the issue as quickly as possible.

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Parcel marked as 'Delivered' but not received

 

If the tracking information shows that your parcel has been delivered, this is considered a successful delivery.

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If you cannot find your parcel, please do the following:

 

• check with your neighbours or housemates

• check your letterbox, front door or safe place

• contact the delivery company directly (e.g. PostNL)

Once the delivery company confirms that the parcel has been delivered, we are not responsible for lost or stolen parcels.

 

In some cases, and after careful consideration, we may choose to resend an order as a gesture of goodwill. This is decided on a case-by-case basis and is not an obligation.

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Lost parcels and misuse

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If we repeatedly notice claims of non-delivery without valid proof, we reserve the right to assess each case individually.

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In cases where abuse or fraudulent behaviour is suspected, we may:

• refuse refunds or replacements when there is no legal obligation to provide them

• cancel or refuse future orders

This policy helps us to protect our small business from abuse and fraud.

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Unclaimed parcels / Returned to sender

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We understand that anything can happen!

If a parcel is not collected from the collection point on time and is returned to us, it will be considered a failed delivery.

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In this case:

The order will not be automatically refunded. Once we have received the package back, you can choose from:

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1. have the order re-shipped (new shipping costs will be charged), or

2. receive a refund for the items only (the original shipping costs will not be refunded).

Any additional return costs charged by the carrier may be deducted from the refund. Please ensure you track your delivery and collect your parcel within the carrier's collection time.